At Shilaheal, we are committed to delivering your order as quickly, safely, and reliably as possible. Every order is carefully packed to help ensure your product arrives in excellent condition.

Order Processing

Orders are typically processed within 1–2 business days after payment is successfully received. During periods of high demand, promotions, holidays, or product launches, processing times may be slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.

Shipping Times

Estimated delivery times may vary depending on your destination, courier performance, customs clearance, and local delivery conditions.

Typical estimated delivery windows:

United States: 3–7 business days

Europe: 4–10 business days

International orders: 7–16 business days

Please note that these are estimated timeframes only and are not guaranteed delivery dates.

Shipping Carriers

We work with reputable shipping partners and fulfillment providers to ensure dependable delivery. The specific carrier used for your order may vary depending on your destination and fulfillment location.

Tracking

If tracking is available for your shipment, you will receive it by email once your order has been shipped. Please allow some time for the tracking link to become active after dispatch.

Customs, Duties & Taxes

For international orders, customs duties, import taxes, VAT, or other local fees may apply depending on your country’s regulations. These charges are the responsibility of the customer unless otherwise stated at checkout.

Shilaheal is not responsible for delays caused by customs procedures or local import processes.

Incorrect Shipping Information

Please make sure your shipping address is correct at checkout. We are not responsible for delays, losses, or failed deliveries caused by incorrect or incomplete address details entered by the customer.

If you notice an error in your shipping information, please contact us as soon as possible at [info@shilaheal.com]. We will do our best to help, but we cannot guarantee changes once an order has been processed.

Delayed, Lost, or Stolen Packages

If your package is delayed, lost in transit, or marked as delivered but not received, please contact us at [info@shilaheal.com] and we will assist you in opening an investigation with the carrier.

While we will do our best to help resolve shipping issues, Shilaheal is not responsible for delays or losses caused by third-party carriers once the package has been handed over for delivery. However, if a parcel is confirmed lost in transit, we may, at our discretion, offer a replacement or refund.

Damaged Deliveries

If your order arrives damaged, please contact us within 7 days of delivery and include:

your order number,

a short description of the issue,

clear photos of the product and packaging.

We will review the issue and, where appropriate, arrange a replacement, store credit, or refund.

Contact

For shipping-related questions, please contact:

[info@shilaheal.com]