Return Policy
30-Day Money-Back Guarantee Terms & Conditions
Our Commitment to You
At Shilaheal, we stand behind the quality of our premium Himalayan Shilajit products. We offer a 30-day money-back guarantee to ensure your complete satisfaction with your purchase.
30-Day Money-Back Guarantee
If you are not completely satisfied with your Shilaheal product, you may return it within 30 days of purchase for a full refund, subject to the terms and conditions outlined below.
Return Conditions & Requirements
🔄 Product Return Required
All refunds require the physical return of the product or its remaining contents. We cannot process refunds without receiving the returned item. This policy ensures product authenticity and prevents fraudulent claims.
📅 30-Day Time Limit
Returns must be initiated within 30 calendar days from the date of purchase. The return request must be submitted through our official channels within this timeframe.
📦 Original Packaging
Products should be returned in their original packaging when possible. If the original packaging is not available, please ensure the product is securely packaged to prevent damage during shipping.
🏷️ Proof of Purchase
A valid proof of purchase (order confirmation, receipt, or invoice) is required to process any return. Please include this documentation with your return.
How to Return Your Product
1
Contact Customer Service
Email us at returns@shilaheal.com with your order number, reason for return, and any relevant details. We will provide you with a Return Authorization (RA) number and return instructions.
2
Package Your Return
Securely package the product with all remaining contents, include your RA number, proof of purchase, and a brief note explaining the reason for return.
3
Ship the Product
Send the package to the return address provided by our customer service team. We recommend using a trackable shipping method for your protection.
4
Refund Processing
Once we receive and inspect your returned product, we will process your refund within 5-7 business days to your original payment method.
Refund Information
What's Included in Your Refund
- ✅ Full product purchase price
- ✅ Original shipping costs (if applicable)
- ✅ Any applicable taxes paid
What's Not Included
- ❌ Return shipping costs (customer responsibility)
- ❌ Processing fees from third-party payment providers
- ❌ International customs or duty fees
Refund Timeline
Processing Time: 5-7 business days after we receive your returned product
Bank Processing: Additional 3-5 business days depending on your financial institution
Total Time: Typically 8-12 business days from when we receive your return
Important Notes & Exceptions
⚠️ Health & Safety
For health and safety reasons, we cannot accept returns of products that have been opened and used if there are signs of contamination or tampering. However, we will work with you to resolve any quality concerns.
🔍 Product Inspection
All returned products undergo inspection to verify authenticity and condition. Products that do not meet return criteria may be returned to the customer at their expense.
🚫 Fraudulent Returns
We reserve the right to refuse returns that appear fraudulent or abusive. Customers who repeatedly return products may be subject to account restrictions.
International customers are responsible for all return shipping costs and any customs fees. Please contact our customer service team for specific international return instructions.
Questions About Returns?
If you have any questions about our return policy or need assistance with a return, please don't hesitate to contact us:
returns@shilaheal.com
Response time: Within 24 hours
📞 Customer Service
Available Monday-Friday, 9 AM - 6 PM EST
For immediate assistance with returns
Legal Information
Policy Updates: This return policy may be updated from time to time. The most current version will always be available on our website.
Governing Law: This return policy is governed by the laws of the jurisdiction where Shilaheal operates.
Effective Date: This policy is effective as of August 10, 2025.